Contact

Write to us

For questions about the app, feedback, bug reports or privacy requests, you can reach us by email.

Email: contact@mylocalsafe.eu

Before you write

Please first take a look at our FAQ – many common questions are already answered there. That saves you waiting time and us time for individual support requests.

Particularly useful are the FAQ sections on:

• Autofill problems (especially with Chrome)
• Moving to a new smartphone
• Biometrics and fingerprint login
• CSV import from other password managers

Helpful for support requests

To help you as quickly as possible, the following information is useful:

• Android version of your device (Settings → About phone)
• Device model (e.g. Samsung Galaxy A53)
• MyLocalSafe version (Settings → App info)
• A description of the problem and when it occurs

Important: never send us your passwords, master password or sensitive data. We never need these for support.

Address

You can find further details in the Imprint.